Chatbots & NLP

Overview

Prime Tech developed AI-driven chatbot solutions and sentiment analysis tools to automate customer interactions, enhance user engagement, and analyze social media conversations. These tools were designed to support various industries, including telecom, e-commerce, and customer service.

Problem Statement

Businesses needed scalable AI models to interpret customer sentiment, automate responses, and improve engagement across digital platforms. Manual analysis of customer feedback and responding to queries in real-time posed challenges in efficiency and cost.

Solution

  • Industrial Chatbot: Prime Tech implemented Rasa and FastText-based chat engines that understand and respond to Bengali and mixed-language queries.
  • Consumer Buzz: Prime Tech designed a scalable AI engine using Spacy and FastText to analyze sentiments and classify topics from social media and e-commerce reviews

Technology Stack

Python, Rasa, Rasa-X, FastText, Spacy, Docker, Airflow, Kafka, AWS

Impact & Results

  • Automated customer interactions and support, reducing response time.
  • Enabled businesses to analyze customer sentiment and market trends effectively.